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for Austin Contractors & Service Pros
Mean Green Carpet Cleaning, LLC
Flooring & Carpet in 78660
"very professional job . I bought a house and needed my carpet stretched. These guys are the best! Came out and gave me an estimate. Scheduled my job quickly and it was done. The guys cleaned up afterwards and vacuumed. my carpet looked new again. I will definitely call on them again !!"
-- Mary R. of Pflugerville, TX
02 Kool Refrigeration & A/C
Air Conditioning in 78617
"Even though my unit was no longer experiencing the problem I called about, they troubled shot the unit and figured out it just needed to be reset. Plus they cleaned the compressor while they were at it."
-- Paul B. of Del Valle, TX
Capitol Mechanical Appliance
Appliances in 78660
"First, let me state by saying that I think Chris is a real good guy. The issue I have with Capitol Mechanical Appliance has nothing to do with work quality or for the charge, rather it was for what he committed to me.
I contacted Chris Saturday morning because my refrigerator appeared to not be cooling. He said he had a full day, but would squeeze me in at the end of the day. Being a Saturday, I was already resigned to the fact that if my repair required a part, it would probably be at least Monday before it was fixed. Chris arrived for the appointment late Saturday afternoon, giving me a 1/2 hour heads up as promised. As feared, the fridge did need a part which wasn't stocked on his truck, and he wouldn't be able to pick up until Monday. Knowing the inconvenience of being without a fridge for 48 hours, and the potential for hundreds of dollars in wasted food, Chris assured me that he would be back out Monday afternoon with the part.
I arranged with my employer to work from home Monday afternoon. Around 3:30, my wife asked if I had heard anything from Chris. At that point I had not, so I called his cell phone. Chris told me that his day was booked with appointments and that somebody in the office was supposed to have called me to let me know he would not be out. He said that he would put me on the schedule for Tuesday afternoon. I again arranged with my employer to work from home, and told Chris that the earliest I could be there was 3:00 PM.
Tuesday afternoon I got home around 3:00 and proceeded to wait. Around 4:45, given my experience the previous day and still not having heard anything from Chris or Capital Mechanical, I called Chris. Chris came across as a little perturbed that I was upset over the fact that it was almost 5 o’clock and I had no idea if he was going to be there or not. He asked why I was concerned when the time I had been quoted was between 3:00 and 7:00. Only problem is that nobody quoted that he could be as late as 7:00. Come to find out again, that somebody in his office was to confirm with me that I was on his schedule and that he should show up before 7:00 pm. So Chris then proceeded to tell me that he was in Dripping Springs (I live in Pflugerville) and was on his way and would be there around 7:00.
Chris did arrive around 7:00, spent about a ½ hour replacing the part, and everything appears to be working. The overall issue I have with Chris is over committing. I understand as a small business wanting to get as many customers as you can, but if you over commit you risk the chance of ticking somebody off and not getting a good review. It also appears that Chris has a back office issue where customers are not being properly notified, and I’m not sure why a company based in Georgetown is doing service calls in Dripping Springs. I would be willing to use Chris again, but I hope he at least addresses the back office communication issues.
-- Kevin M. of Pflugerville, TX